Cost calculated at checkout
Your shipping charge depends on your destination, postcode and the weight and size of your order. It is shown at checkout before you pay. We do not currently offer free shipping.
DELIVERY
Getting your order to you
We ship tracked parcels from our fulfilment warehouse in Shenzhen, China, to the destinations listed below. Checkout works out your shipping cost and estimated delivery time from your country, postcode and the items in your order, and shows both before you pay.
Last updated 9 November 2026
Tracked international delivery
WHERE WE DELIVER
Destinations we currently serve
Checkout only accepts delivery addresses in the countries we serve. If we cannot quote a delivery service for your address, checkout will tell you before you pay, and you will not be charged.
- United States
- Australia
- New Zealand (where checkout can quote your postcode)
- United Kingdom
- Japan
- All 27 European Union member states
WHAT TO EXPECT
Costs, timeframes and tracking
Estimated delivery time
Checkout shows an estimated delivery range for your address, for example “5–11 days, estimate”. It is an estimate from our carrier, not a guaranteed delivery date.
Tracking on every order
When your order is dispatched, we email you a tracking number so you can follow it to your door.
One service per destination
Each destination has one tracked service that accepts battery-powered products. The service name and estimate are shown at checkout.
STEP BY STEP
How delivery works
- 01
Check the cost and estimate
Enter your address at checkout to see the shipping charge and estimated delivery time before you pay.
- 02
Order confirmation
After your payment is confirmed, we email you an order confirmation.
- 03
Packing at our warehouse
Your paid order goes to our fulfilment warehouse in Shenzhen, China, to be packed.
- 04
Dispatch email with tracking
When the parcel is handed to the carrier, we email you the tracking number.
- 05
Delivery by the local carrier
In your country, a local postal or courier service makes the final delivery.
BEFORE YOU ORDER
Your address and contact details
- Double-check your name, street address, unit number, postcode, phone number and email before you order.
- A phone number is required because carriers use it to contact you about delivery.
- We recommend a street address. We cannot guarantee delivery to PO boxes or parcel lockers.
- We may not be able to change an address once your order is being packed or has been dispatched.
- If a parcel comes back because the address was incomplete or incorrect, we will contact you to talk through the options. Any cost of sending it again depends on the carrier.
DELIVERY SUPPORT
Delayed, missing or damaged delivery
- Check your tracking first. International parcels can pause at customs.
- If tracking stops updating for a long time, or the parcel is shown as delivered but you do not have it, contact us. We deal with the carrier for you.
- If the parcel arrives damaged, keep the packaging, take photos of the parcel and the product, and contact us.
- Do not use or charge a visibly damaged electrical or battery-powered product.
- If a parcel is confirmed lost, or arrives with damaged contents, we will send a replacement or give you a refund.
IMPORT CHARGES
Customs, taxes and import charges
Your parcel is shipped from China. Our product prices and shipping charges do not include import VAT, GST, customs duties or carrier clearance fees, and we do not collect these at checkout. Depending on your country, the value of your order and the carrier, these charges may be collected by customs or the carrier before delivery. The rules are set by each country and can change.
European Union: our European service does not use the EU Import One-Stop Shop (IOSS). Import VAT is therefore charged when the parcel enters the EU, and the carrier usually adds a handling fee. Both are paid to the carrier before delivery.
If you refuse to pay import charges and the parcel is returned or destroyed, we can only refund the amounts we are able to recover from the carrier, unless your consumer rights say otherwise.
Ships from ChinaShipping shown at checkoutImport taxes not collected at checkoutEU: VAT payable on deliveryRules vary by country
CLEAR ANSWERS
Shipping FAQ
Where can you deliver?
The United States, Australia, New Zealand (where checkout can quote your postcode), the United Kingdom, Japan and all 27 EU member states.
How much is shipping?
It depends on your destination, postcode and the items in your order. You will see the exact charge at checkout before you pay. We do not currently offer free shipping.
How long will delivery take?
Checkout shows an estimated delivery range for your address. It is an estimate, not a guaranteed date.
Will my parcel be tracked?
Yes. We email you a tracking number when your order is dispatched.
What will my parcel say on it?
International parcels may carry a customs declaration describing the contents and their value. Packaging and sender labels can vary by fulfilment route. If a specific presentation is essential, contact us before you order.
Can you deliver to PO boxes or parcel lockers?
We cannot guarantee it, because it depends on the carrier in your country. Please use a street address where possible.
Will I pay customs charges?
You may. Import taxes, duties and carrier fees are not included in our prices or collected at checkout. In the EU, import VAT and a carrier handling fee are collected on delivery.
Can I change my address?
Contact us as soon as possible. Once your order is being packed or has been dispatched, we may not be able to change it.
What if my parcel arrives damaged?
Keep the packaging, photograph the parcel and the product, and contact us. Please do not use or charge a visibly damaged electrical or battery-powered toy. See our Returns page.
Why can’t I select my country?
We only list countries where we currently have a confirmed delivery service. We will add more when they are ready.
PRIVATE SUPPORT
Have a delivery question?
Send us a private message, or read our returns information.