These terms apply when you buy from discreetvibes.com. Please read them together with our Shipping & Delivery, Returns, Warranty and Privacy pages, which form part of these terms. Nothing in these terms excludes, restricts or replaces rights that the law of your country says cannot be excluded.
Last updated 9 November 2026
1. Who we are
Discreet Vibes is operated by ANZSBS Ltd, a company registered in Hong Kong (“we”, “us”). Our business address is Unit 1603, 16th Floor, The L. Plaza, 367–375 Queen’s Road Central, Sheung Wan, Hong Kong. Please do not send returns to this address. You can contact us through our Contact page or at orders@discreetvibes.com.
2. Adults only
Our products and website are for adults aged 18 or over. By placing an order, you confirm that you are 18 or over, and that you are buying the products for your own use or as a gift for an adult. We may cancel and refund an order if we reasonably believe it was placed by, or for, a person under 18.
3. Products and descriptions
We take care to describe and photograph our products accurately, including colours, sizes, materials and features. Colours on screen can vary slightly from the real product. Please read the product information and the care and safety guidance supplied with each product before use.
4. Prices and currencies
- Our prices are set in US dollars. Available display and payment currencies are shown on the website. We convert those prices from US dollars at our current exchange rates.
- The currency and total shown at checkout are what you will be charged. If your card is in a different currency, your bank may apply its own exchange rate or fees.
- Shipping is calculated at checkout and shown separately before you pay.
- Prices and shipping charges do not include import VAT, GST, customs duties or carrier clearance fees, and we do not collect these at checkout. They may be payable to customs or the carrier on delivery. See Shipping & Delivery.
- If we make an obvious pricing error, we will contact you before dispatch. You can then go ahead at the correct price or cancel for a full refund.
5. Placing an order and when it is accepted
- You place an order by completing checkout and paying. You must give accurate delivery and contact details, including a phone number for the carrier.
- Once your payment is successful, we email you an order confirmation. That confirmation is our acceptance of your order, and a contract is formed between you and ANZSBS Ltd.
- We may decline or cancel an order before dispatch if a product is unavailable, the delivery address cannot be served, the payment is flagged as fraudulent, or we reasonably believe the buyer is under 18. If we cancel a paid order, we refund you in full.
6. Payment
- Payments are processed securely by Stripe. You can pay by card, Apple Pay, Google Pay or Link where available. We never see or store your full card number.
- Payment is taken when you place your order.
- Payments appear on your card or bank statement as ANZSBS LIMITED. See Billing descriptor.
7. Availability and stock
Stock levels are checked against our fulfilment warehouse regularly, and products cannot be ordered once they are shown as out of stock. If an item you paid for turns out to be unavailable, we will tell you and refund you for it in full.
8. Delivery and shipping restrictions
- We deliver only to addresses where checkout can quote a delivery service. Canada is temporarily unavailable. See Shipping & Delivery.
- Orders are dispatched from our fulfilment warehouse in Shenzhen, China, with tracking. The delivery times shown at checkout are estimates, not guaranteed dates.
- Responsibility for the products passes to you when they are delivered to the address you gave.
- You are responsible for making sure that you can lawfully receive the products in your country.
9. Cancelling an order
Contact us as soon as possible if you want to cancel. If fulfilment has not begun, we can cancel and refund the order. If it has begun, we will explain the options available. Customers in the United Kingdom or European Union may have a legal right to cancel within 14 days of receiving the goods, except for goods supplied sealed for genuine health or hygiene reasons that have been unsealed after delivery. See our Returns page for the process.
10. Returns, refunds and quality issues
- Contact Discreet Vibes within 30 days of delivery about a quality issue. We may request product-focused photographs or a short video where appropriate. We will never ask for intimate images or a demonstration involving your body. For a verified defect, we arrange an appropriate repair, replacement, refund or other remedy without waiting for the next factory order.
- We do not offer a general voluntary change-of-mind return period. Hygiene-sealed intimate products unsealed after delivery are not eligible for voluntary change-of-mind returns. Applicable statutory cancellation and product rights remain in place.
- Refunds are made to your original payment method.
- Full details are on our Returns and Warranty pages. The 30-day contact period does not limit legal consumer rights, which may last longer.
11. Product safety and use
- Use products only as intended and follow the instructions and care guidance supplied. See our Body safety & materials guidance.
- Charge rechargeable products only with the cable supplied, and do not leave them charging unattended.
- Stop using a product, and contact us, if it becomes damaged, gets unusually hot, or its battery swells or leaks.
- Our products are not medical devices. If you have a medical condition, are pregnant or have concerns about using a product, ask a health professional.
12. Your consumer rights
If you buy as a consumer, you may have rights under the law of the country where you live, for example the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993, the UK Consumer Rights Act 2015, or the consumer laws of your EU member state. These terms do not take away those rights. Where a term conflicts with a right that cannot lawfully be excluded, that right applies.
13. Our responsibility to you
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud, or for breach of your statutory consumer rights. We sell products for personal use only. To the extent the law allows, we are not responsible for business losses.
14. Customer support
For help with an order, a return, a quality claim or anything else, use our Contact page or email orders@discreetvibes.com. Please include your order number. You always deal with us directly, not with the manufacturer, warehouse or carrier.
15. Privacy
We use your personal information as described in our Privacy Policy.
16. Complaints, disputes and governing law
- If you have a complaint, please contact us first, so we can try to resolve it quickly.
- These terms are governed by the law of the Hong Kong Special Administrative Region. If you are a consumer, you keep the protection of any mandatory provisions of the law of the country where you live, and nothing in these terms affects that.
- Disputes may be brought before the courts of Hong Kong. If you are a consumer, you may also bring a claim in the courts of the country where you live, where the law allows it.
17. Changes to these terms
We may update these terms from time to time. The terms that apply to your order are the ones shown on this page when you placed it.