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Warranty & quality promise
Every product is quality-checked before it is shipped. If a defect shows up within 30 days of receiving your order, tell us and we will replace it or refund you, at no cost to you. Your legal consumer rights apply in addition, and can last longer.
Last updated 9 November 2026
30-day quality promise
TWO KINDS OF PROTECTION
Our 30-day promise and your legal rights
| Our 30-day quality promise | Your legal consumer rights |
|---|---|
|
|
WHAT IS COVERED
Defects covered by the 30-day promise
If you notice any of these within 30 days of receiving your order, contact us.
Motor fault: no vibration, weak or intermittent motor
Control fault: buttons, remote or app control not responding
Charging fault: will not charge, or faulty supplied cable or port
Battery defect: will not hold a charge, swelling or abnormal heat
Manufacturing fault, such as seams, coating or casing coming apart
Defective or missing component
Safety concern
CONTEXT MATTERS
What the 30-day promise does not cover
Damage caused after delivery is not covered by our promise. Examples include accidental damage, using a charger or cable other than the one supplied, exposure to water beyond the product’s rating, cleaning products that damage the material, and repairs or modifications.
None of this limits your legal rights if the product itself is faulty.
AFTER 30 DAYS
Problems that appear later
Our quality promise covers defects reported within 30 days of receiving your order. A product should last a reasonable time for its type and price, and your consumer rights can continue after 30 days.
If a problem appears later, contact us. We will look at it fairly and in line with the law that applies to you.
PRIVATE PRODUCT SUPPORT
How to make a claim
- 01
Stop using it
If the product seems faulty, unsafe or damaged, stop using and charging it.
- 02
Contact Discreet Vibes
Use the Contact page and choose “Return or warranty”. Always contact us, never the manufacturer.
- 03
Give your order number
Your order number is easiest, but other reasonable proof of purchase is fine.
- 04
Describe the problem
Tell us what happened and when it started. We may suggest a quick check, such as fully charging the product with the supplied cable.
- 05
Show us the fault if asked
Where reasonable, we may ask for a short video of the product itself showing the fault.
- 06
Replacement or refund
For a verified defect, we send a replacement straight away or refund you. If we need the product back, we arrange and pay for the return.
THE OUTCOME
Replacement or refund
For a verified defect within 30 days, we send you a replacement of the same product at no cost. If it is not available, or the law entitles you to choose a refund, we refund the product price and the shipping you paid for it to your original payment method.
Replacements are sent as soon as the problem is verified. You will not have to wait for future stock deliveries.
BY DESTINATION
Legal protections where we deliver
| Delivery destination | Legal protections that may apply (summary) |
|---|---|
| Australia | Consumer guarantees under the Australian Consumer Law. For a major failure you can choose a refund or replacement; for a minor failure we can choose to repair, replace or refund. These guarantees are not limited to 30 days. |
| New Zealand | Guarantees under the Consumer Guarantees Act 1993, including acceptable quality and matching the description. Remedies depend on whether the failure is substantial. These are not limited to 30 days. |
| United Kingdom | Under the Consumer Rights Act 2015, goods must be of satisfactory quality and as described. You can reject faulty goods for a full refund within 30 days of delivery, and have further rights to repair, replacement or a refund after that. You can also cancel most online orders within 14 days (see Cancelling under UK and EU law). |
| European Union | A legal guarantee of conformity of at least two years from delivery under EU consumer law, giving rights to repair or replacement and, in some cases, a price reduction or refund. You can also withdraw from most online orders within 14 days (see Cancelling under UK and EU law). |
| United States | Implied warranties under the law of your state, such as merchantability, may apply in addition to our 30-day quality promise. |
| Japan | Your rights under Japanese law for goods that are defective or do not conform to the contract apply in addition to our 30-day quality promise. |
This is a short summary, not legal advice. Which law applies depends on where you live and the circumstances of your purchase. Nothing in our policies excludes, restricts or replaces rights that the law says cannot be excluded.
CLEAR ANSWERS
Warranty FAQ
How long is the warranty?
Our quality promise covers defects reported within 30 days of receiving your order. Your legal consumer rights can last longer.
Is the battery covered?
Yes. Battery defects, such as a battery that will not hold a charge, swells or overheats, are covered within the 30 days. So are charging faults with the supplied cable.
Is there a manufacturer’s warranty?
No separate manufacturer’s or extended warranty is offered. Discreet Vibes handles all quality claims directly.
Do I contact Discreet Vibes or the manufacturer?
Always contact us. We handle everything with the manufacturer.
Will I need to return the product?
Not always. If we do need it back, we arrange and pay for the return. Never post a product with a damaged or swollen battery.
Do I need the original packaging?
Keep it if you can, but you do not need it to make a claim about a faulty product.
What if 30 days have passed?
Contact us anyway. Your consumer rights can continue after our 30-day promise ends.
What if the product appears unsafe?
Stop using and charging it, keep it somewhere safe away from heat, and contact us.
AUTHORITATIVE GUIDANCE
Consumer guarantee information
PRIVATE SUPPORT
Need product support?
Send us a private message and we will help you sort it out.